新年新气象，即日起启用新标识，更换博客主题。自己改代码，写样式表，温习一下也不错。虽然有点不务正业。距离上次折腾也大约一年了。

2010,新的一年，期望自己是一个满怀希望，精神充沛、乐观自信的人。工作生活上，努力做到知行合一，不满足于创造和实现合格的产品，用户体验依然充满了巨大的机会和挑战，UCD的道路依然布满荆棘，无时不刻存在的陷阱和风险，面对这些需要足够的智慧和经验，同时继续思索和实践产品设计，提升产品一维品质基础上挖掘魅力品质，挑战习以为常的思维习惯。生活上能走上健康有规律的轨道。 查看全文

What have we been up to over the few weeks between this and our last blog post? Doing a lot of thinking about service and pulling together a day-long workshop to help organisations better understand the why, what and how of service design. One of numerous tools we experimented with was the ubiquitous napkin sketch. In order to make up for the gap in posts, here are PDF downloads of the card decks we give to participants from all three of our workshops: